IVRS System


The Interactive voice response system (IVRS) allows customers to interact with companies in an improved experience and offers business an opportunity to expand their services and customer assistance.


Through the use of Macau Cable Television’s IVRS services local customers have access to updated information on promotions, products, services and events. Information can also be directed to specific target groups and segments.


Macau Cable TV’s IVRS services include: Telephone promotion for events; 24-hour Hotline assistance and recording services in Chinese, Portuguese and English.